General Conduct

You should keep sufficient notes to ensure that you are clear about who is doing what, especially what you are expected to do and when. We expect you to return messages and calls promptly, both from customers and colleagues. It is also important that as part of working with people effectively consultants take care to observe any relevant personal points with customers and colleagues to acknowledge their status as human beings as well. This should include being very careful about checking job titles and the correct spelling of their name.

If you can't be bothered to get those details right, can you be bothered to get them right on other aspects of the project?

Consultants are expected to work effectively in teams as and when necessary on projects under the direction of the project manager and/or the project director. Consultants are expected to assist each other as colleagues and to provide support and advice by phone or otherwise when requested. Next time it might be you in need of help. As part of creating a positive environment within the company, it is good practice to look for opportunities to support and compliment colleagues on their work from time to time.

Nothing demotivates more than carping criticism, especially when it is unjustified. A supportive style was one of the things which made the original HW Co such a pleasure to work in and one which we wish to maintain.