HM Naval Base

"I am extremely grateful to you and your team for pointing us in the right direction, for teaching us to recognise opportunities for innovation and radical change, for educating us in the tools and techniques employed to introduce those techniques, for showing us how to draw together the separate initiatives being pursued to produce a tighter, flatter, more cost effective organisation.

Most of all, I would like to thank you for instilling in us the confidence to adopt a commercial approach to our business, to make the difficult decisions and to stick to our guns when the going got tough".

Superintendent, HM Naval Base, Devonport.